This Privacy Policy explains how Tulua GmbH ("Tulua", "we", "us") collects, uses and protects your personal information when you visit tulua.ch, submit a membership enquiry or correspond with our team.
We comply with the Swiss Federal Act on Data Protection (FADP) and, for visitors from the European Economic Area, with the EU General Data Protection Regulation (GDPR).
i
Who we are
Tulua GmbH
Albisstrasse 13, 8800 Thalwil, Switzerland
Email: contact@tulua.ch
Phone: +41 76 500 33 38
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What information we collect
When you submit a membership enquiry or contact form on our website, we collect the information you provide voluntarily:
- Your name (first and last)
- Email address
- Phone number, if provided
- Preferred location (Thalwil or Zollikon)
- Any message or details you choose to share
When you visit tulua.ch and have consented to analytics cookies, we may automatically collect:
- IP address and approximate geographic region
- Browser type, language and operating system
- Pages visited, time spent and interaction events
- Referring website or advertisement
If you decline cookies, none of the automatic data above is collected.
iii
How we use your information
We use the information you provide to:
- Respond to your enquiries and arrange your first visit
- Maintain direct correspondence about your membership
- Improve our website and the experience we offer (with consent)
- Measure the effectiveness of our advertising (with consent)
We do not sell your data. We do not share it with third parties for marketing purposes.
iv
Cookies and tracking technologies
We use a small number of tools on tulua.ch. All non-essential tools are blocked until you give consent via the banner at the bottom of the page.
You can change your cookie preferences at any time using the Cookies link in the footer below.
v
Your rights
Under Swiss FADP and EU GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data (right to be forgotten)
- Object to or restrict certain processing
- Receive a copy of your data in a portable format
- Withdraw consent at any time, without affecting prior lawful processing
To exercise any of these rights, please email contact@tulua.ch. We respond personally within 30 days.
vi
Data retention
- Membership enquiries: kept while you are in active dialogue with us, plus 12 months
- Analytics data: 14 months (Google Analytics 4 default)
- Advertising data: conversion events anonymised after 90 days
- Cookie consent: stored locally on your device until you reset it
vii
Third parties we work with
We rely on a small number of trusted providers to operate our website. Each of these may process limited data on our behalf:
- Netlify — hosting and form processing — netlify.com/privacy
- Google LLC — Analytics and Ads — policies.google.com/privacy
- Vimeo — video playback — vimeo.com/privacy
- Google Fonts — typography (Playfair Display, Jost) — loaded via fonts.googleapis.com
These providers may store data outside Switzerland (typically in the European Union or the United States). Where data leaves Switzerland, we rely on the providers' Standard Contractual Clauses or equivalent legal safeguards.
viii
Contact
For any privacy-related question or to exercise your rights, please contact us at:
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Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practice or the law. The date of the most recent revision appears at the top of this page. We encourage you to review it periodically.